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HCAHPS Breakthrough Webinar Series

  • Tue, September 17, 2019
  • (CST)
  • Tue, September 22, 2020
  • (CST)


Registration is closed


Dear Ryan,

Join the Alabama Rural Health Association for this dynamic, high impact, innovative, practical education series designed to achieve breakthrough sustainable improvements in your HCAHPS patient experience survey scores.

This series consists of 12 individual, 1 hour webinars held on Tuesdays at noon (CST).  The dates for each webinar in the series is below.

Each webinar in the series will focus on one HCAHPS domain and is crafted to provide participants with a step by step actionable blueprint to sustainably improve their patient experience scores.

The content has been designed to provide an engaging, educational, how-to roadmap that will captivate the imagination of attendees to successfully drive positive behavioral change at every level.

Each webinar includes a downloadable Learning Guide that features priority best practice tools, LEAN friendly SOP checklists, and critical implementation skills.

To register for the series, click  here: www.webinars.customlearning.com/join/ARHA13

If your specific registration code is not automatically placed in it, use this:          ARHA13

Webinar Dates:

1. The C-Suite Role in HCAHPS Transformation - September 17, 2019

2. Quiet at Night - October 15, 2019

3. Cleanliness of Patient Rooms - November 12, 2019

4. Communication about Medicines - December 17, 2019

5. Communication with Doctors - January 14, 2020 

6. Communication with Nurses - February 18, 2020

7. Discharge Information - March 17, 2020

8. Pain Control - April 21, 2020

9. Responsiveness of Staff - May 19, 2020

10. Transition of Care - June 16, 2019

11. Overall Rating - July 21, 2020

12. Willingness to Recommend - August 18, 2020 

13. Bonus Webinar: Applied Inspiration - September 22, 2020


Be sure to download and print the series brochure: HCAHPS Breakthrough Leadership™ for a full list of the domain topics, dates and benefits, and this brochure which provides the details: HBS12 Webinar Master on how to organize for maximum implementation on each domain area, and who should register for each of them. This link to answer questions: FAQ's.

Introduction to the HCAHPS Breakthrough Leadership ™ Webinar Series

To find out more about the webinar series, if you have not participated before, attend this 45 minute introduction by series creator Brian Lee. He will review the subject matter of each domain and how the series will raise and sustain your HCAHPS scores, improve patient satisfaction and staff engagement. and how it can be utilized for additional onsite education. Details for the call:

Sept. 26th. at 4:00 Eastern, 3:00 Central, 2:00 Mountain, 1:00 Pacific 

Conference Call Number: 888-433-2192

Participant Number:  7571921

If the first webinar has already aired once you register, you will have immediate access to it via the On Demand Library, along with the learning guide and education tools. Your hospital will have an unlimited number of registrations for this series, so be sure every leader and department registers in order to receive the notices of each webinar the day before and day of its airing.

We look forward to your participation in this valuable series!

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