Customer Service: How to Deal with Upset Patients & Colleagues
Join Amy Fajardo from MedCycleSolutions as she provides some tips on dealing with upset Patients and Colleagues
Key Objectives:
Eligible for one AAPC CE
About the Presenter:
Amy is a valued member of MedCycleSolutions. In her role as client manager, she effortlessly manages multiple clients, as well as our internal staff to ensure that our clients receive the very best of MedCycle.
Amy has over 25 years of experience as a medical billing and credentialing professional. She has a vast range of knowledge in all aspects of Revenue Cycle Management, and Provider Contracting and Credentialing. Amy has worked alongside physicians in all stages of their practice from startup, through growth and sale. Amy has extensive experience in Medical Administration, Provider Education, Contracting and Credentialing, and Billing Compliance. Amy is adept at building custom workflows for specific practice needs and educating staff on the tolls and processes they need to know to successfully do their jobs.
